Refund policy

Last updated: [Date]

We want you to love your LAVÉ purchase. If you're not fully satisfied, please review our return and refund policy below.

1. Returns
You have [14/30] days from the date of delivery to request a return. To be eligible, items must be unused, unworn, in their original condition, and in the original packaging with all tags attached.

2. Non-Returnable Items
The following items cannot be returned: sale/final sale items, gift cards, and items marked as non-returnable at the time of purchase.

3. How to Start a Return
To start a return, contact us at [Contact Email] with your order number and the item(s) you'd like to return. We will provide you with return instructions and, if applicable, a return shipping address.

4. Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within [5–10] business days. Please note that your bank or card issuer may take additional time to process and post the refund.

6. Exchanges
If you need a different size or color, the fastest way to ensure you get what you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.

7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [Contact Email] within [7] days of delivery with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.

8. Contact Us
For any questions about returns or refunds, reach out to us at [Contact Email].